Privacy Policy

1. Introduction

NeuralCourseHub Training Inc. ("NeuralCourseHub," "we," "us," or "our") respects your privacy and is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), guidance from the Office of the Privacy Commissioner of Canada (OPC), and applicable Ontario privacy standards. This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, how long we retain it, and what rights you have when you visit neuralcoursehub.pro, enrol in our neural network and deep learning training programmes, participate in corporate workshops, or otherwise interact with our vocational education services.

NeuralCourseHub provides structured courses in artificial neural networks and deep learning — not neuroscience therapy, brain-training wellness, or mental health services. This policy governs personal information processed in connection with those educational services and this website.

By using our website or submitting personal information through our contact or enrolment channels, you acknowledge that you have read this Privacy Policy. Where consent is required under PIPEDA or Canada's Anti-Spam Legislation (CASL), we obtain it separately. Consent checkboxes on our forms are never pre-checked.

2. Accountability

NeuralCourseHub Training Inc. is accountable for personal information under our control. We have designated privacy-related enquiries to be handled through our primary contact channel. For privacy questions, access requests, correction requests, or complaints, contact:

NeuralCourseHub Training Inc.
Privacy Enquiries
180 Columbia Street West, Suite 200
Waterloo, ON N2L 3L3, Canada
Email: [email protected]
Phone: +1 (519) 555-0143

Director of Publication: Priya Mehta

We maintain internal practices and policies to give effect to PIPEDA's fair information principles. Staff and contractors who handle personal information receive guidance appropriate to their roles. When we transfer personal information to service providers, we require contractual safeguards consistent with PIPEDA.

3. Identifying purposes

We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Primary purposes include:

• Responding to enquiries submitted through our contact form, email, or telephone
• Processing programme enrolment, pathway advisory sessions, and corporate upskilling workshop bookings
• Delivering vocational training in neural network and deep learning topics, including cohort scheduling and instructor feedback
• Managing learner accounts, exercise submissions, capstone assessments, and completion certificates
• Processing payments and issuing receipts in Canadian dollars, including HST where applicable
• Sending transactional communications related to your training (schedules, syllabus updates, policy changes, technical notices)
• Sending marketing communications about programmes and services where you have provided CASL-compliant express consent
• Improving our course pages and catalogue navigation through aggregated analytics cookies — only when you consent via our cookie banner
• Complying with legal and regulatory obligations, including tax reporting, corporate record-keeping, and consumer protection requirements under Ontario law
• Protecting our website against fraud, spam, and automated abuse, including honeypot fields and HTTP referer validation on form submissions
• Maintaining security logs that may include IP addresses and browser user-agent strings for incident investigation

We identify the purpose of collection at or before the time personal information is collected. If we wish to use your information for a new purpose not originally identified, we will seek your consent unless otherwise permitted by law.

4. Consent

Knowledge and consent are required for the collection, use, or disclosure of personal information, except where inappropriate or where permitted by law. Consent may be express — for example, checking an unchecked consent box on our contact form confirming agreement with this Privacy Policy and CASL requirements — or implied where you voluntarily provide information necessary to respond to an enquiry you initiate.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide training services, send programme materials, or respond to certain requests. To withdraw consent for marketing emails, use the unsubscribe link in any marketing message or contact [email protected].

For enrolment in neural network programmes, certain personal information is necessary to deliver instruction, issue certificates, and meet regulatory obligations. Without required information, we cannot process enrolment or provide personalised instructor feedback on module exercises.

Cookie consent is managed separately through our cookie banner. Analytics cookies are not placed until you accept them or enable them in the customise panel. Essential cookies required for site operation and security are necessary and do not require optional consent.

5. Limiting collection

We limit collection of personal information to what is necessary for the identified purposes. Our public contact form collects: full name, email address, optional phone number, optional company name, subject selection from a closed list, message content, and PIPEDA/CASL consent confirmation. A hidden honeypot field named "website" is used for bot detection; legitimate users leave it empty.

Our form handler (send.php) appends technical metadata to email notifications: submission timestamp (America/Toronto), IP address, and browser user-agent. This limited collection supports abuse prevention and security investigation and is not used for behavioural advertising.

We do not collect payment card numbers through the general contact form. Programme fees are processed through separate secure payment channels communicated during enrolment. We do not request government identity documents through the website contact form unless a specific regulated process requires it and is communicated in writing.

We do not collect health information, neurological diagnoses, or mental wellness records — our services are technical training in machine learning, not clinical services.

6. Limiting use, disclosure, and retention

We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required or permitted by law. We do not sell personal information to third-party course marketplaces or data brokers.

Typical retention periods:

• Contact form enquiries: up to 24 months after resolution, unless a training relationship develops
• Enrolment records, exercise submissions, and certificates: programme duration plus up to 7 years for tax, corporate, and regulatory compliance
• Corporate workshop contracts and invoices: up to 7 years from transaction date
• Marketing consent records: duration of consent plus 3 years after withdrawal
• Cookie preference records stored in your browser localStorage: up to 6 months per our cookie policy
• Server and security logs: up to 12 months unless required longer for an active investigation

When personal information is no longer required, we securely delete or anonymise it in accordance with our retention schedule.

7. Accuracy

We endeavour to keep personal information as accurate, complete, and up-to-date as necessary for the identified purposes. You may request correction of inaccurate information by contacting [email protected]. We may request reasonable verification before making corrections. For enrolled learners, keeping your email address and phone number current ensures you receive cohort schedules and syllabus updates for neural network modules.

8. Safeguards

We protect personal information with security safeguards appropriate to the sensitivity of the information. Measures include HTTPS encryption for website traffic, access controls limiting staff access to learner records, secure hosting with a Canadian provider, password policies for internal systems, and contractual confidentiality obligations for instructors and contractors.

No method of transmission over the Internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials issued for learning platforms.

Exercise submissions may include code notebooks and project files. Learners should avoid embedding third-party secrets, production API keys, or personal data of others in submissions shared with instructors.

9. Openness

We make information about our privacy practices readily available on this page. This policy is linked from our website footer, contact form, and cookie banner. Material changes will be posted here with an updated "Last updated" date. Where changes materially affect how we use personal information previously collected, we will seek renewed consent where required.

10. Individual access

Upon written request, we will inform you of the existence, use, and disclosure of your personal information and provide access subject to limited exceptions permitted by PIPEDA (for example, where disclosure would reveal personal information about another individual, or where information is protected by solicitor-client privilege). Access requests should be sent to [email protected] with sufficient detail to locate your records.

We will respond within 30 days or inform you if an extension is required under PIPEDA. If we deny access, we will provide reasons and information about how to challenge the decision, including your right to complain to the OPC.

11. Challenging compliance

We welcome questions and complaints about our privacy practices. Contact us first at [email protected]. We will investigate complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca

12. Service providers and cross-border processing

We use service providers to support website hosting, email delivery, video conferencing for live cohort sessions, learning management tools, payment processing, and analytics (only with consent). Providers may process personal information on our behalf under contractual terms requiring protection comparable to PIPEDA principles.

Some providers may store or process data outside Canada, including in the United States. When personal information is transferred across borders, it may be subject to lawful access by foreign authorities under foreign law. We assess cross-border risks and implement appropriate safeguards such as contractual clauses and provider security certifications where available.

Our website is hosted by Canadian Web Hosting Ltd., 151 Front Street West, Suite 800, Toronto, ON M5J 2N1, Canada.

13. Cookies and similar technologies

We use essential cookies for site functionality and security, and optional analytics cookies to understand how visitors use our course pages. Details are in our Cookie Policy. Analytics cookies are disabled until you provide consent through our cookie banner. You may change preferences at any time by clearing site data or contacting us for guidance.

14. Children's privacy

Our programmes are designed for adult learners and professionals. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If you believe we have collected information from a child without appropriate consent, contact us and we will delete it promptly.

15. CASL and electronic communications

Canada's Anti-Spam Legislation regulates commercial electronic messages. We send marketing emails only with express consent or where another CASL exception applies. Transactional messages related to enrolment, schedules, and programme delivery are not marketing and may be sent as necessary to fulfil our training contract with you. Each marketing message includes an unsubscribe mechanism.

16. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top indicates the most recent revision. Continued use of the website after posting changes constitutes acknowledgement of the updated policy where permitted by law; material changes affecting prior consent may require renewed consent.

NeuralCourseHub Training Inc. · BN 801234567 RC0001 · HST 801234567 RT0001 · ON Corp # 1009876543